m365's Privacy Policy

m365 is an online sports betting and casino platform that provides entertainment services to users in Bangladesh. When you visit our website, create an account, or use any of our services, you voluntarily share certain information with us. In this privacy policy ("Policy") we explain in detail how that information is collected, the purposes for which it is used, how long it is retained, and what rights you have.

This policy applies to all users of m365 — whether you are a registered member or simply browsing. Continuing to use our services means you have accepted the terms of this policy.

2.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (such as national ID number)

2.2 Financial and Transaction Information

Information collected during deposits and withdrawals:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and reference number
• Wallet balance history

Please note that we do not store complete bank account details. Only the information necessary for payment processing is collected.

2.3 Technical and Device Information

Information you provide automatically:

• IP address and geographic location (approximate)
• Browser type and operating system
• Device identifier and screen resolution
• Session duration, click data, and page browsing patterns
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience, we store:

• Betting history and amounts
• Preferred games and categories
• Win and loss records
• Bonus and promotion usage details

3.1 Service Delivery and Operations

m365 uses your information to verify accounts, process transactions, provide customer support, and personalize your gaming experience. Confirming your identity and maintaining account security are our primary responsibilities.

3.2 Age and Identity Verification

Our platform is for users aged 21 and above only. We use the date of birth and identity document information provided at registration to ensure that no one underage can access the platform. This is part of our responsible gaming policy.

3.3 Fraud Prevention and Security

By analyzing technical data and transaction patterns, we detect suspicious activity. When multiple accounts, unauthorized access, or unusual betting patterns are identified, we take appropriate action.

3.4 Communication and Support

We use your email and mobile number to send important account notifications, security alerts, transaction confirmations, and support responses. Your consent is obtained before any promotional messages are sent.

3.5 Product and Service Improvement

By analyzing overall user behavior, the m365 platform continuously improves its functionality, game variety, and user experience. This analysis uses aggregated data rather than personally identifiable information.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. m365 uses cookies to maintain your login state, remember preferred settings, and measure site performance.

4.2 Types of Cookies

• Essential cookies: Required for the basic functionality of the site; these cannot be disabled.
• Functional cookies: Remember your language and display preferences.
• Analytics cookies: Used to understand site traffic and usage patterns.
• Session cookies: Automatically deleted when you close your browser.

You can disable cookies at any time from your browser settings, though some services may not function correctly as a result.

5.1 When We Share Information

m365 does not sell your personal information to any third party. However, limited information may be shared in the following circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity verification service providers — to confirm age and identity
• Technology infrastructure providers — for site hosting and security
• Authorities when legally required — in response to a court order or legal obligation

5.2 Our Obligations to Third Parties

Every third party we work with is bound by a confidentiality agreement. They may only use the information provided for the specified purpose and may not disclose it elsewhere.

5.3 International Data Transfers

For technical reasons, your information may in some cases be processed on servers outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the relevant country and that our security standards are maintained.

6.1 SSL Encryption

The entire m365 platform is secured with TLS/SSL technology. Data exchanged between your browser and our servers travels in encrypted form, so third parties cannot read it.

6.2 Account Security

Industry-standard hashing algorithms are used to store passwords — no staff member can view your password. Accounts are set to lock automatically upon suspicious login attempts.

6.3 Internal Access Controls

Within our team, only staff who need to do so can access your information. All access is logged and regularly audited. Staff receive regular data protection training.

6.4 Our Response to Data Breaches

If a security breach occurs, m365 will promptly notify affected users and take the necessary steps. It is our policy to address any data protection vulnerability as soon as it is identified.

7.1 Active Accounts

All necessary information is retained for as long as your account remains active. This is required to maintain service quality and protect your account security.

7.2 After Account Closure

Even after an account is closed, certain information must be retained for a defined period for legal, financial, and audit purposes. This period is determined by applicable laws and regulations. Once the period expires, the information is deleted entirely.

7.3 Technical Logs

System logs and browsing data are generally retained for a limited period and then deleted automatically. This information is used only for troubleshooting technical issues and security monitoring.

m365 strictly provides services only to users aged 21 and above. We do not knowingly collect information from any minor. If someone provides false information during the age verification process at registration and this is later identified, the account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

m365 reserves the right to amend this privacy policy when necessary. For significant changes, we will send a notification to the registered email address and/or communicate it clearly on the platform. Continuing to use our services after a change means you have accepted the updated policy.

We therefore recommend that you review this page regularly, especially before carrying out important activities on your account.

This privacy policy is part of m365's overall legal framework. Alongside reading this, you are encouraged to review the following policies as well:

• Terms and Conditions — general rules for using the service
• Responsible Gaming Policy — healthy gaming habits and self-exclusion tools
• FAQ — answers to frequently asked questions